As regulations continue to come into play across the global business landscape, organisations within the financial services sector, IT and industry and commerce are preparing for the inevitable changes to their practices. Operating across complex global models, businesses need those with change management expertise to come in and guide them through the transitions effected by the directives being enforced.
While businesses, particularly those in the financial services sector, are concerned with how changes will affect their key stakeholders, for those undertaking a change management job it is also critical to remember the teams of individuals who make up the business itself. Excellent communication is key in any change management role in order to effectively convey the impacts of the change across every level of the organisation. Furthermore, you will be expected to implement risk processes, behaviours and systems in collaboration with an organisation’s various divisions
Possessing the ability to tap into the human side of business is critical to being successful in a change management position as naturally, any significant change initiatives put into play will have direct consequences for the people actioning them. There will undoubtedly be the need for new leaders to step forward, job roles to evolve, skills to develop and doubt and resistance to manage as all eyes turn to the head of the organisation for direction, strength and support. The change manager must be prepared for every aspect that the new processes bring and starting at the top of the business chain, bringing in line those at the head will enable the change to cascade down to the rest of the business more effectively.
In addition to regulations, the ever-evolving technological landscape sees new programs and modes of communication being continuously applied across all sectors. Thus businesses need effective change managers to step in and field these new workplace technologies with their staff to ensure strong user adoption and continued engagement. Involving every layer of the organisation through strong articulation of the need for and expected outcome of change is critical as change leaders must ensure others understand and see the need for change as clearly as they do.
Companies expect their change leader to be able to manoeuvre fast-paced working environments and schedules in order to deliver successful results. Knowledge of best practice change management methodologies and tools such as ADKAR, PCI and Prosci are also high on hiring managers’ wish lists, as is proven experience with working across global business models. Demonstrating the ability to flow change across multiple geographical locations is largely important in an age where the majority if not all organisations are functioning internationally.
Having both a commercial and analytical mind will stand you in good stead for any change management opportunity as you will need to assess and reassess data and the ongoing impact of any change in order to maintain its momentum and drive the results you’re aiming for. The culture of an outfit is also a key priority for a change leader to examine as having a thorough understanding of it at every level of the business will help ascertain an organisation’s readiness to change. Identifying not only a business’s core beliefs, behaviours and perceptions but equally the resulting conflicts that could arise in the face of change is hugely important to ensuring the success of any change.