Data Analytics Support

Recruiter
Confidential
Location
East Midlands
Salary
20000.00 - 25000.00 GBP Annual + GBP20000 - GBP25000/annum (DOE)
Posted
09 Sep 2020
Closes
07 Oct 2020
Employer Sector
Technology, ICT & Telecoms
Contract Type
Permanent
Hours
Full Time
Travel
None

Data Analytics Support

Leicester

Permanent

GBP20,000 - GBP25,000 (Neg)

Data Analytics Support Analyst needed for a superb permanent career opportunity based in Leicester. Candidates must offer strong 'Power BI' experience.

A chance to join an established and expanding technology business providing software into the Educational sector.

Due to the ongoing Coronavirus crisis this employer will conduct interviews by phone / video-call. There is also scope to work remotely until lock-down restrictions are lifted.

Key skills, experience + duties will include:

Providing 1st/2nd line tech support to customers on Data Analytics software products remotely by phone / email.

Power BI data analytics tools expertise is strongly preferred.

Diagnosing, trouble-shooting and resolving IT incidents + managing customer expectations to agreed SLAs / KPIs.

Investigating customer incidents + escalating where necessary to 3rd line and third party suppliers.

Key Tasks: installing software, user training, on-boarding customers, data management + documenting reported issues.

The Person: analytical, problem-solving, attention to detail, organised, prioritization, collaborative, positive, calm + professional.

Any previous experience of working with Schools, Colleges, Academies and Educational establishments would be an advantage.

Experience of the following would also be helpful: (url removed), CRM software, data analytics, data integrity, dashboards, SQL + SQL Server databases

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