Voice Analyst / Engineer – Skype for Business

Zürich (CH)
Upon request
30 Sep 2020
30 Oct 2020
Contract Type
Contract, Temporary
Full Time

For a project at our client's site, an international bank based in Zurich, we are looking for an experienced 

Voice Analyst / Engineer – Skype for Business (7155)

Our client is looking for a candidate to analyze use cases of current voice solutions (Avaya, Skype, Contact Center) to perform a comparative analysis to migrate the functionality to products such as Microsoft Teams and/or Zoom.

Your Qualifications:

  • 2+ years of experience in Voice Analysis/Voice Engineering
  • In-depth understanding of on-premise voice functionality and PBX environments such as Skype Enterprise Voice and Avaya
  • Understanding of Media gateways such as Ribbon, Oracle, and AudioCodes
  • Technical skills ideally in an engineering role involving requirement analysis, design, and testing
  • Knowledge of cloud solutions such as MS Teams, Zoom, etc.
  • Knowhow in Active directory, contact centers, SIP trunks, IP phones, PKI [Public Key Infrastructure], Windows Server 2012/2016 is desired
  • Experience in Microsoft based cloud concepts (Azure, Office365) is desired
  • Fluent in English


Your Responsibilities:

  • Analyze and Architect / Engineer on the various voice solutions. Business and functional use case. This will involve use case analysis, prototyping, solutioning, blueprints, road-mapping, technical delivery, and syndication with multiple stakeholders and peer technical groups through detailed documentation & presentations
  • Analyze current Skype and/or Avaya infrastructure
  • Create an exhaustive list of voice use cases currently used in the bank
  • Create a list of functionalities available in cloud platforms such as Teams, Zoom, etc.
  • Create a comparative gap matrix of the functionalities/use cases that can be achieved by cloud solutions
  • Advise key sponsors on various feature and functionality options available in the cloud solutions including but not limited to native supportability, workarounds, etc.

Off to new destinations! Apply now.

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