IT Application / Service Delivery Manager – Business Support

Location
Canton of Zürich (CH)
Salary
Upon request
Posted
16 Oct 2020
Closes
15 Nov 2020
Ref
7181
Job Type
Other
Contract Type
Contract, Temporary
Hours
Full Time

For a project at our client's site, an international bank based in Zurich, we are looking for an experienced 

 

IT Application / Service Delivery Manager – Business Support (7181)

 

Please be aware that this is a role within a sensitive environment. You'll have to undergo a background screening, which takes some additional time.

In this challenging role you will ensure a consistent system monitoring, and in-time reporting cycle, ad hoc DataBase queries as well as a positive user experience and increase of product acceptance by providing the best production support and user guidance hands-on.

With a focus on several global mass rollout of the bank's key products, the client expects direct 1st  & 2nd Level support incl. Platform Monitoring for more than 7000 users coping approx. a quadruple of cases with regulatory impact. Here you have the great opportunity to take on the responsibility for all these requests and full fill a role with high business exposure.

 

Your Qualifications:

  • 5+ years experience in IT Production Support, Compliance Operations or Business Integration role with high technical background and expertise
  • Good understanding of IT processes, technology skills as well as a deep understanding of production support operations and platform monitoring activities
  • Ability to read and understand code, write scripts, query databases and scrutinize dense log files
  • Practical skills with Unix, MS Server, Splunk, Tableau, etc.
  • Very good understanding of regulatory projects, business operation and compliance disciplines
  • Coping with high pressure and complex project and delivery environment (agile)
  • Friendly attitude, hands-on, the ability to interact well with user and clients
  • Ability to work independently with partner from multiple regions, backgrounds and levels (Staff to Managing Directors) enables you, to quickly gain trust and built sustainable relationships
  • Proper technical understanding and experience in large scaled IT projects
  • Experience in dealing with high-profile clients over all hierarchical levels insight the back
  • Fluent presentation skills in English, German is a plus

 

Your Responsibilities:

  • 1st & 2nd Level Business Support
  • Direct client interaction on user enquiries
  • Close collaboration with IT 2nd Level Support on global user enquiries along the lifecycle of our products
  • Coordination and alignment with Product Owners and development teams around the globe
  • Incident alignment with all support functions
  • Ensuring the existence of user guidance material, tool manuals and training material in alignment with our product owners and delivery function
  • Diagnosing, troubleshooting and supporting the new solutions with profound data analysis, documentation setup and hands-on support
  • Ensure a consistent system monitoring, a in time reporting cycle as well as ad hoc Data Base queries
  • Ad-hoc task force requests on case basis
  • Strong collaboration with product owners, project teams and development teams globally
  • Ensure data correctness and apply corrections
  • Ensure a consistent system monitoring, a in time reporting cycle as well as ad hoc Data Base queries
  • Providing support with task force activities in the event of critical incidents
  • Handling ad hoc requests and supporting the Business Integration lead in topics along the User & Platform Enablement discipline

Off to new destinations! Apply now.

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