IT Application / Service Delivery Manager – Business Support

For a project at our client's site, an international bank based in Zurich, we are looking for an experienced 

IT Application / Service Delivery Manager – Business Support (7181)

Please be aware that this is a role within a sensitive environment. You'll have to undergo a background screening, which takes some additional time.

In this challenging role you will ensure a consistent system monitoring, and in-time reporting cycle, ad hoc DataBase queries as well as a positive user experience and increase of product acceptance by providing the best production support and user guidance hands-on.

With a focus on several global mass rollout of the bank's key products, the client expects direct 1st  & 2nd Level support incl. Platform Monitoring for more than 7000 users coping approx. a quadruple of cases with regulatory impact. Here you have the great opportunity to take on the responsibility for all these requests and full fill a role with high business exposure.

Your Qualifications:

• 5+ years experience in IT Production Support, Compliance Operations or Business Integration role with high technical background and expertise
• Good understanding of IT processes, technology skills as well as a deep understanding of production support operations and platform monitoring activities
• Ability to read and understand code, write scripts, query databases and scrutinize dense log files
• Practical skills with Unix, MS Server, Splunk, Tableau, etc.
• Very good understanding of regulatory projects, business operation and compliance disciplines
• Coping with high pressure and complex project and delivery environment (agile)
• Friendly attitude, hands-on, the ability to interact well with user and clients
• Ability to work independently with partner from multiple regions, backgrounds and levels (Staff to Managing Directors) enables you, to quickly gain trust and built sustainable relationships
• Proper technical understanding and experience in large scaled IT projects
• Experience in dealing with high-profile clients over all hierarchical levels insight the back
• Fluent presentation skills in English, German is a plus

Your Responsibilities:

• 1st & 2nd Level Business Support
• Direct client interaction on user enquiries
• Close collaboration with IT 2nd Level Support on global user enquiries along the lifecycle of our products
• Coordination and alignment with Product Owners and development teams around the globe
• Incident alignment with all support functions
• Ensuring the existence of user guidance material, tool manuals and training material in alignment with our product owners and delivery function
• Diagnosing, troubleshooting and supporting the new solutions with profound data analysis, documentation setup and hands-on support
• Ensure a consistent system monitoring, a in time reporting cycle as well as ad hoc Data Base queries
• Ad-hoc task force requests on case basis
• Strong collaboration with product owners, project teams and development teams globally
• Ensure data correctness and apply corrections
• Ensure a consistent system monitoring, a in time reporting cycle as well as ad hoc Data Base queries
• Providing support with task force activities in the event of critical incidents
• Handling ad hoc requests and supporting the Business Integration lead in topics along the User & Platform Enablement discipline

Off to new destinations! Apply now.