IT Supplier Risk Manager (First line)

London (Central), London (Greater)
£60,000 - £80,000 per annum + bonus + benefits
24 Nov 2020
24 Dec 2020
Job Type
Audit Assistant
Employer Sector
Financial Services, Insurance
Contract Type
Full Time
0-25% Travel

Our client is a leading insurance global business, offering insurance products to private and corporate customers worldwide. The business is looking to expand its supplier risk management division to improve the procurement, management and oversight of these services.

Services will include Service improvement, contract negotiation, disaster scenarios, benchmarking, GDPR, contract performance monitoring

Role Responsibilities

  • Working with senior business executives and their teams to better define the services and service quality that they need to effectively manage the relevant business
  • Ensuring that the services are accurately specified and documented in contract schedules or service agreements with the suppliers (internally and externally)
  • Improving the effectiveness of the monthly IT Service Performance Review meetings
  • Improving the monthly IT Service Performance Review packs – sponsoring or conducting periodic and ad hoc reviews of suppliers’ risks and controls
  • Working with the suppliers to restructure the services with the aims of improving flexibility and time-to market for changes, reducing cost, and allowing benchmarking by standardizing the service bundles
  • The ability to accurately analyse, report and identify thematic service operations deficiencies
  • Be able to help design outputs to create the required evidence on IT performance data to our regulators and provide relevant, insightful IT data with our business stakeholders to inform strategic IT decisions
  • Drive forwards a Problem Management focus to resolve systemic and deep-rooted Problems (and Defects) in the suppliers services receive

Previous experience

  • A background in IT Service Management, particularly in the running of IT Service Operations
  • Experience of managing ITIL Service Operations (Service Desk, Change, Incident, Problem etc) and introducing improvements to those operations
  • Hands-on experience of Service Reporting, metrics, and trend analysis
  • Improve the design and operation of supplier management to better understand critical and non-critical risk from a first line perspective.
  • Ensure controls are aligned to GDPR (Information security, process reviews & systems)
  • Experience of MI / Data Analytics / Reporting and experience of ServiceNow toolset an advantage
  • Commercial experience of negotiating and managing contracts
  • Experience of managing strategic relationships with a long-term perspective
  • Experience of supplier risk assessments, and ideally of performing onsite supplier control tests
  • Demonstrable experience in Information Technology audits or IT Assurance (e.g. CISSP, CISM, CISA, CRISC)
  • A sound understanding of British and International Security Standards (e.g. ISO/IEC 27001, ISO/IEC 27002, NIST, CIS-20, PCIDSS) and the UK regulatory environment (e.g. ICO, FCA, PRA and CQC)
  • Strong interpersonal, communication and influencing skills with the confidence and ability to operate effectively at all levels including third parties and external customers