AO Compliance Caseworker, Campaigns and Projects Newcastle

£21,249 - £22,084 + benefits
21 May 2022
04 Jun 2022
Contract Type


At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

At HMRC we're committed to getting tax right, for everyone.

We're all doing our bit to make a difference, whether that's helping customers pay their tax and claim financial support or making it hard for the dishonest minority to cheat the system.

We couldn't do all this without our dedicated and very important workforce. We're one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.

We would love to tell you more about our AO Compliance Caseworker role in Campaigns and Projects, why don't you join our interactive overview session on Friday 27th May at 12:45pm - 1:30pm

This is a great opportunity to ask questions and hear first-hand from our current Compliance Caseworker's and local leaders.

Visit AO Compliance Caseworker Q&A registration to book your place.

Job description

Before applying please consider the following:

  • New Civil Servants will join on the pay band minimum (£21,249).
  • We currently work 37 hours per week, covering various working arrangements during HMRC's standard operating hours between 7am and 8pm, Monday to Saturday.
  • Do you have an analytical mind and an interest in tackling tax evasion?

If this sounds like you, then you could be a great Compliance Caseworker here at HMRC. This will be a desk-based Compliance Caseworker job in the Campaigns and Projects (C&P) team. There are 3,500 people currently in C&P, and this figure is growing fast.

What will I be doing?

As an Administrative Officer (AO) Compliance Caseworker, you will be at the forefront of delivering a high volume of cases, under a variety of different targeted compliance projects. Over time, you will develop and build on your skills and knowledge across a wide range of taxes and risks, whilst being supported by helpful colleagues who are experts in compliance casework.

You will be dealing with non-compliance through customer interaction using letters, email, web chat and phone calls. Tasks include challenging customers in telephone interviews, identifying compliance risks and performing any intervention activity required.

Full support and training will be provided to help you handle difficult situations with confidence.

Working Arrangements

We currently work 37 hours per week, covering various working arrangements during HMRC's standard operating hours between 7am and 8pm, Monday to Saturday. This includes weekends, evenings (up to 8pm) and some bank holidays.

Part-time working opportunities (minimum 22 hours per week covering various arrangements during our opening times) can be considered but business need will dictate whether your request can be accommodated.

Part-time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.


You don't need any existing knowledge or experience of tax in order to apply, but you'll have an interest in tackling tax evasion and helping our customers to get it right first time.

We are looking for the following qualities:

  • Strong communication skills - written and verbal, enabling you to effectively document and communicate the outcome of your investigations.
  • Analytically minded - you will enjoy critical thinking, data and information analysis, research, communication and problem solving.
  • Focused - able to follow processes and guidance ensuring quality standards are adhered to.
  • Eager to learn - capable of developing the required level of tax technical skills to enable you to become a tax professional.


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Communicating and Influencing
  • Working Together


As well as competitive salaries and a generous annual leave entitlement, we offer a substantial package of benefits including:

  • Excellent training and career progression
  • Competitive pensions
  • Learning and development tailored to your role
  • A culture encouraging inclusion and diversity

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Apply before 11:55 pm on Monday 6th June 2022.

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