Governance and Operational Support Manager

Bristol, United Kingdom
25 May 2022
30 May 2022
Contract Type
Full Time

Governance & Operational Support Manager


35 hours per week

Bristol - Hybrid

Salary dependant on experience

An exciting opportunity has arisen for an experienced candidate to join the Computershare team within the Issuer Services area of our business.

Working with Audit and Risk, this team ensure comprehensive delivery of regional operational governance including losses, BCP, breaches, risks and ACE requirements. This is a great opening to join the team on a permanent basis in a hybrid role.

The role

The Governance and Operational Support manager will report to the Regional Director, Issuer Services and will provide functional expertise in solving specific business or client requirements.

Becoming established in the role, you’ll act as a subject matter expert for internal and external audit and compliance requirements, including participation in reviews and producing findings reports.

Partnering with the Regional Manager Meetings, Disbursements, Corporate Action, Registry/TA and Tax teams to ensure all BIA/BCP are updated comprehensively and all pRCSA/CSAs/root cause/documentation in ACE or other systems are completed within SLAs. You’ll report on and provide recommendations to the leadership team on matters relating to financials, regulations and resources.

Manage a small team of Operational Support Specialists, you’ll be comfortable in leading, managing, and coaching the team on projects, process improvements and delivery of business activities.

Other Key Accountabilities
  • Deliver Dividends in CREST accurately and on time.
  • Record and monitor all entries in ACE ensuring these are opened within 5 business days and closed within 60 business days.
  • Ensure all quarterly, six monthly or annual risk reviews are completed accurately and on time.
  • Manage UAT on CREST system.
  • Review losses to identify possible enhancements to processes.
  • Partner with the appropriate SMEs from within the Operations team and GCG to ensure all the paperwork is completed in ACE
  • Support with or ensure control risk assessments/root cause analysis is being undertaken.
  • All open items in ACE or claims are tracked, recovered/closed and updated in ACE as well as incident management database.
  • Partner with GCG to seek guidance and ensure overall governance framework alignment
  • Support the prep for the quarterly governance review
  • Management the losses process and update in ACE as required
  • Monitor the cash and stock breaks and provide support to their resolution
  • QA Breach submissions

Skills/Experience & Competencies

We’re looking for an operationally focused candidate with strong knowledge of regulation from a Financial Services background. Ideally be able to evidence process design and operational delivery.

You’ll need to quickly get up to speed with the specialised nature of our product and marketplace, comfortable dealing with a variety of stakeholders, and be able to discuss complex queries or issues with external and internal regulators there and then to evidence compliance.

Able to manage a small operational team, hold coaching & upskilling sessions, 121’s and robust conversations when managing the people.

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 12,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.