Business Analyst

Birmingham, Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Manchester, Newcastle-upon-Tyne, Nottingham, Portsmouth
£40,175 - £43,708 + benefits
27 May 2022
09 Jun 2022
Contract Type


At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.


Are you a Project Delivery Profession looking to work on some of the biggest, most exciting and sophisticated projects in the UK?

HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country's biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK.

HMRC's ambition is to become a trusted, inclusive and modern tax authority, through providing world class project and programme delivery for change across the Department.

Our Senior Business Analysts play a crucial role in driving forward the ground-breaking change needed to achieve the future shape of HMRC and Tax administration on behalf of every citizen in the UK. This is an exciting opportunity to join our diverse Project Delivery community as we continue to earn our place as one of the best project delivery departments across Government.

In return, we are committed to offering an exciting career pathway within the project delivery profession, alongside industry recognised training which will enable individuals to build a long and fruitful career within the civil service.

Job description

We are looking to recruit a number of Senior Business Analysts (SBAs) to join our project delivery community and support HMRC on its transformation journey.

As a Senior Business Analyst, you will work on large, complex products or services, or across a number of products or services simultaneously. Additionally, you may manage other Business Analysts (BAs) within your functional area.

You will be responsible for:

  • Investigating business situations; identifying and evaluating options for improving business systems; defining requirements; and ensuring the effective use of information systems in meeting the needs of the business.
  • You will ensure outcomes are aligned with HMRC's vision and business strategy.
  • You will challenge constructively and act as a critical friend to achieve solutions that are fit for purpose.
  • You will facilitate collaboration and lead effective communication with all stakeholders using modelling tools and techniques, through analysing insights. You will actively support development of business analysis best practice across the Project Delivery profession.


Successful candidates will be responsible for:

  • Requirements Engineering - Eliciting stakeholder needs and desires and developing them into an agreed-upon set of detailed requirements that can serve as a basis for all subsequent development activities.
  • Process Modelling - Employ a range of tools and techniques to map 'As-Is' and To-Be' business processes.
  • Gap Analysis - Evaluate a range of requirements against the present state (where we are) & the target state (where we want to be) identifying opportunities to develop the business requirements.
  • Impact Analysis - Work closely with the Business Change Manage, analysing and understanding the potential impact on the business.
  • Stakeholder Management and Engagement - Develop a full range of robust stakeholder relationships.
  • Assurance and Quality - Apply recognised methodologies and quality gates.
  • Traceability - Ensure the delivery of change is made against a fully auditable process and that key critical success factors are identified to enable/assist with testing and assurance.

Essential criteria

  • A proven track record of working in a complex fast paced project/programme environment.
  • Demonstrable experience of Business Analysis, including detailed knowledge of business analysis tools and techniques.

Desirable criteria

  • Ideally you will also have a recognised professional accreditation/qualification in business analysis, eg the BCS/ISEB International Diploma in Business Analysis


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Changing and Improving
  • Communicating and Influencing


  • Learning and development tailored to your role.
  • An environment with flexible working options.
  • A culture encouraging inclusion and diversity.
  • A Civil Service pension.

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Apply before 11:55 pm on Thursday 9th June 2022

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