Customer Compliance Manager

Location
Bristol, Cardiff
Salary
£52,077 - £58,707 + benefits
Posted
27 May 2022
Closes
09 Jun 2022
Ref
210807
Contract Type
Permanent

Summary

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

About the Customer Compliance Group (CCG)

HMRC's Customer Compliance Group (CCG) is larger than most government department with over 27,000 colleagues in locations across the UK. It is at the heart of our transformation and is responsible for delivering the department's high-profile and reputation-critical compliance activities. CCG has unparalleled scale, breadth and impact within HMRC and is also involved in critical cross-Government initiatives and priorities.

Customer Compliance Group (CCG) plays a pivotal role in maximising the collection of the correct amount of money due from UK taxpayers, investigating breaches and offences against the tax system, and acting to identify and mitigate potential threats.

Job description

Our Customer Compliance Managers (CCMs) are experienced tax professionals and oversee HMRC's compliance activities and the relationship between the business and HMRC across all applicable taxes and duties. They deal with some of the largest businesses in the UK including household names. As a CCM you will be the face of HMRC with your Customers, building relationships in order to facilitate compliance.

You will work with an experienced Team of CCMs, leading teams of Tax Specialists to deliver HMRC's work, this includes Risk Assessments, Risk Working, and real time issues and queries.

Responsibilities

As a Customer Compliance Manager in Large Business, you will be responsible for the delivery of our Customer Strategy. You will do this by managing the relationship between customers and HMRC.

You will:

  • Establish, build and maintain professional relationships with key senior customers across tax and business responsibilities.
  • Develop an understanding of the customer and their business drivers including attitudes to risk and compliance influencing their thinking and approach to tax.
  • Lead a team of tax and other professionals in assessing and dealing with tax risk in Large Business.
  • Discuss, explore and resolve conceptual tax/tax planning issues, identifying and resolving any differences of the risk view between the business and HMRC, encouraging a 'Low Risk' approach.
  • Manage complex, sensitive and potentially challenging reputational issues.
  • Prepare an integrated risk assessment for the business and work collaboratively in planning any future interventions, ensuring that they fully reflect and are appropriate to the risks of the business.
  • Ringmaster all communications and interventions, bringing in HMRC specialists, ensuring successful delivery of outcomes.
  • As the key contact, ensure customers are kept informed about how issues are being progressed, when they can expect to receive a reply, and managing situations where delays have arisen due to complexities or difficulties.

Essential Criteria

  • Strong verbal and written communications.
  • ONE of the following qualifications:
    • CTA (Chartered Tax Adviser).
    • Consultative Committee of Accountancy Bodies membership qualification (such as ICAEW, ICAS, CAI, ACCA, CIPFA, CIMA, ACCA).
    • Hold an Advanced Diploma in International Taxation (ADIT).
    • Be a qualified solicitor with post qualification experience one of the tax duties specified under the job description.
    • HMRC's TSP or predecessor qualification (TPDP, ITS2, CPT, FT2).
    • VLTT (VAT Legal & Technical Training) plus passed subsequent examinations.
    • AIIT (Associate of the Institute of Indirect Taxation).
    • VAT TPQs (Tax Professional Qualification Levels 5 & 6, 35 credits).


Additional Information

If you feel you have a qualification not mentioned above which carries equal weight, please contact the job vacancy holder to discuss whether your application might be accepted.

If you do not hold the necessary qualifications, your application will be rejected at the application stage.

  • Travel and overnight stays may be required across the UK.
  • This role does not include any direct line management.
  • Your training will be supported by our Customer Compliance Manager Development Programme and the Civil Service-Learning Platform.

Qualifications

  • CTA (Chartered Tax Adviser).
  • Consultative Committee of Accountancy Bodies membership qualification (such as ICAEW, ICAS, CAI, ACCA, CIPFA, CIMA, ACCA).
  • Hold an Advanced Diploma in International Taxation (ADIT).
  • Be a qualified solicitor with post qualification experience one of the tax duties specified under the job description.
  • HMRC's TSP or predecessor qualification (TPDP, ITS2, CPT, FT2).
  • VLTT (VAT Legal & Technical Training) plus passed subsequent examinations.
  • AIIT (Associate of the Institute of Indirect Taxation).
  • VAT TPQs (Tax Professional Qualification Levels 5 & 6, 35 credits).

Technical skills

We'll assess you against these technical skills during the selection process:

  • You may also be asked to carry out a presentation as part of your interview. Details of which will be disclosed prior to the interview taking place.


Benefits

  • Learning and development tailored to your role.
  • An environment with flexible working options.
  • A culture encouraging inclusion and diversity.
  • A Civil Service pension.

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Apply before 11:55 pm on Thursday 9th June 2022.