Summary

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

HM Revenue & Customs (HMRC) is one of the largest Government Departments and one of the country's biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. We collect in excess of £500 billion a year in revenue from over 50 million customers across the UK. We are an effective, efficient and impartial tax and payments authority with a vital purpose: To collect the money that pays for the UK's public services and help families and individuals with targeted financial support.

People Analytics and Insight (PAI)

HMRC is the UK's tax, payments and customs authority, we have a vital purpose to collect the money that pays for public services and help families and individuals with targeted financial support.

The People Analytics and Insight team (PAI) was established in 2019 as a Directorate within HR. The Vision of the Directorate is to 'deliver people insight and analytics to enable HMRC to shape its future through the use of evidence-based decision-making'.

HMRC is a significant employer, with 65,000 staff, and therefore people analytics plays an important part in driving change and shaping the future of the organisation. The team was formed specifically to bring a different way of operating to HR and to facilitate greater rigour in the successful delivery of key programmes.

Job description

This role sits in the Analytics and Insight team within PAI. This team is responsible for carrying out both quantitative and qualitative analysis and insight on HMRC people data. PAI services include: modelling, forecasting, optimisation, research, survey design and implementation and focus groups.

This role oversees the delivery of these PAI services, focusing on quantitative analysis methods. You will take personal responsibility for leading and delivering a variety of projects, ensuring that business needs are met.

Responsibilities

Key Responsibilities

• Interpret business needs into analytical requirements.

• Identify, use and be innovative with appropriate analytical tools and techniques to support optimal project delivery.

• Breakdown high level ideas into smaller logical steps with a strong attention to detail to ensure outputs meet quality standards.

• Effectively set priorities, objectives and timescales for project work. Communicating these appropriately with key stakeholders.

• Collaborate and effectively communicate with senior stakeholders to ensure user needs are met and expectations are managed.

• Support and mentor the team to deliver projects and develop their analytical skills.

• Line Management responsibilities of data analysts.

• Ensure analytical outcomes are aligned with PAI & HMRC vision and strategy.

Essential Criteria

You would be expected to have experience and demonstrate the following essential criteria:

• Experience of using statistical software packages such as SAS / R / SPSS.

• Experience of designing analytical projects, pulling from a knowledge of a variety of techniques.

• Experience in accurately estimating resource required to deliver analytical projects and considering the most efficient use of resources.

• Experience of supporting and coaching less experienced analysts to develop their skills.

• Degree level / equivalent qualification in a numerate/related subject, or recent proven experience working in an analytical or data science field for a minimum of two years.

Experience of three or more of the following techniques:

- Manipulating large datasets.

- Predictive analytics.

- Segmentation analysis.

- Hypothesis Testing.

- Data modelling.

- Optimisation.

- Simulation.

- Machine learning.

Desirable criteria

• Line management experience.

• You can build effective working relationships with a wide range of stakeholders.

• Experience analysing Equality, Diversity & Inclusion people data.

Technical skills

We'll assess you against these technical skills during the selection process:

• During the panel interview, you will be asked Experience and Technical based questions (how you meet the Essential Criteria) which will demonstrate the things you do well and/or are motivated by as well as questions relating to the skills and knowledge we

Benefits

• Learning and development tailored to your role.

• An environment with flexible working options.

• A culture encouraging inclusion and diversity.

• A Civil Service pension.

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in 'Your little extras and big benefits handbook' for further information or visit Thinking of joining the Civil Service

Things you need to know

Security

Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles , and will assess your Experience and Technical skills.

As part of the application process, you will be asked to provide a copy of your CV detailing your job history, qualifications, and skills/experience.

A Statement of Suitability (a maximum of 1,000 words), providing examples of how you meet all the Essential Criteria and what you and your experience can bring to the role.

The sift will be carried out against your CV and Statement of Suitability. They will be scored together, so you will be provided with a total score for both.

The pass marks may be raised if volumes of applications are high. The successful candidates will be invited to interview.

During the panel interview, you will be asked Experience and Technical based questions (how you meet the Essential Criteria) which will demonstrate the things you do well and/or are motivated by as well as questions relating to the skills and knowledge we are looking for in this role.

Candidates can bring notes to interview.

Interviews will take place via video link. Sift and interview dates to be confirmed.

If the successful candidate is external they will need to be eligible for and willing to undergo standard BPSS Checks following appointment into the post.

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. The inbox to contact is: hmrcrecruitment.grs@cabinetoffice.gov.uk Use subject line to insert appropriate wording eg Please re-open my application - 216948 & vacancy closing date 24.06.2022

Security Update

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.

Successful candidates must pass a Disclosure and Barring Security Check. Please note that HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

HMRC transformation

HM Revenue and Customs is currently going through an exciting ten-year transformation programme to create a tax authority fit for the future. As part of this, we are committed to providing high-quality jobs and giving employees a great place to work, whichever location you work from.

HM Revenue and Customs has made significant progress with its plans to locate in 13 large, modern, flexible offices, equipped with high-speed digital infrastructure supporting improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development facilities, allowing for the sharing of expertise, local training, promotion, and provide great ongoing career development opportunities.

These offices will be located in central locations in the following towns and cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford.

In addition, there will also be a small number of specialist sites where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. What's more, our Welsh language service has people located in Porthmadog, as well as Cardiff.

We are letting you know about our future plans because if you are recruited into an office that is not one of these locations, you will be expected, subject to HM Revenue and Customs applicable policies, to move to one of these locations in the future. In some cases, this will be via one of our nine transitional sites.

For more information please contact the vacancy holder.

Terms and Conditions

We really hope you decide to apply for this role. If you're successful you need to know that in February 2021 members of recognised trade unions (ARC and PCS) voted to approve a pay and contract reform offer. This means that HMRC will adopt new terms and conditions for all colleagues as part of a multi-year pay deal and contract offer, the pay deal period is 01 June 2020 - 31st May 2023 and terms and conditions changes take place from the 01 June 2021 onwards. These terms will apply to colleagues who already work in HMRC and if you join us, it will apply to you too. We've put together a summary of the key changes that will be made and you can find this attached to the Job Advert.

Pay

If you are currently working for an OGD and would like to consider the impact on your pay when joining HMRC, please see the attached document "Pay on Transfer from OGD" for further information. (Please note the attached document could also be called "Combined T&C and OGD Pay English")

New entrants are expected to join on the minimum of the pay band.

Further Information

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to HMRC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here

HMRC welcomes applications from those who need to work a more flexible arrangement and will agree to requests where possible, taking into account our operational and customer service needs. We can't guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Important information for existing HMRC contractual homeworkers:

This role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need, so please take into account the advertised office locations for this role when submitting an application and only select locations from the 'location preferences' section that you are able to travel to.

Reasonable adjustment

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate. Please see our Disability Matters: How we can support you during our selection process booklet for more details.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.