Summary

At HMRC, we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who works for us, and we offer a range of flexible working patterns and support to make an exciting career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success, and we encourage applications from all people from all backgrounds with the experience and skills needed to perform this role.

About the Customer Compliance Group (CCG) & Customer Compliance Finance & Planning (CCFP)

Customer Compliance Group (CCG) is a Business area that ensures that HMRC successfully collects the full and correct amount of money due from UK taxpayers, investigates offences against the tax system and takes action to identify and mitigate potential threats. In CCG, we want to provide a quality service to help customers get their tax right. We want to make it easy for them to repay or receive the right money at the right time.
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With one of the largest enterprise changes taking place on information management and security, this is an exciting time to join Customer Compliance Finance & Planning (CCFP) Directorate, within our Customer Compliance Group (CCG) business group. In CCFP, a significant part of our role is working as a central service function for CCG business group that includes multiple directorates.

Job description

This is a newly created role situated as part of Security and Information Management (S&IM) team in CCFP providing services in operations covering information management, data protection, cyber and information security, incident management and business continuity. As a member of the S&IM, you will be at the forefront of driving operational delivery and embedding change.

The role will create an opportunity to create and drive robust progressive plans in operations and improvement programmes looking to the future; encouraging innovation; adopting strategic and external frameworks; networking and collaborating. You will have the chance to ensure quality and dynamic reporting using data in a large and progressive organisation. Given the challenging, size, and varied nature of our organisation and services we offer, this role would suit someone who is data driven, ambitious, is a self-starter, enjoys being hands-on and looking to expand knowledge and grow in a changing and expansive business.

In addition, you will bring pragmatism to your leadership and working style, using knowledge of programme, agile project management and operational delivery to create sustainable uplift in our services and creating efficiencies.

Responsibilities

Key Responsibilities

As Head of Operational Delivery (Security , Information Management and Data) you will be:

• Delivery and data focused in a fast paced environment, driving ambitious and emerging improvement programme related to information security, data protection compliance, incident and business continuity in operation establishing effective reporting and encouraging innovation.
• Leading the development, implementation, and execution of robust plans on our operational initiatives and new business, applying programmes and agile project skills responsible for organising, tracking, and monitoring our strategic purpose, priorities and operational business and service plans.
• Deliver S&IM products iteratively and managing operational services; building effective stakeholder relationships tounblock barriers and make progress; and maintaining a quality service that will log, monitor, and manage risks, assumptions, issues, and dependencies (RAID).
• Leading implementation of Key Performance Indicators (KPI) to drive improvement and create efficiencies; ensuring quality reporting on operational services to stakeholders at all levels, (, boards, forums and working groups); using analytics/tools (, Power BI, tableau, etc) and innovative ways to demonstrate dynamic reporting.
• Coordinating and clearing corporate commissions and senior briefings.
• Amplifying and managing S&IM content, policies, procedures, processes, guidance, standards, and best practice, and ensuring oversight through effective governance.
• Delivering strategy; commissions; positive culture change; running effective campaigns and events; taking people on a journey.Promoting and championing the continuous development and improvement ethos, showing leadership through a flexible approach, improving capability.
• Willingness to adapt to new opportunities, commitments and demands of the business, as part of a senior team and working in a changing environment.

Essential Criteria

You are required to demonstrate experience of the following within your application:

• Holds three or more from any of the following academic or professional qualification list, or equivalent (any combination):

- Academic: Graduate or a postgraduate qualification in data science, statistics, programme management, computer science, information security, cyber, engineering or a related subject.

- Professional: Agile practitioner, Certified Scrum Master, APMP, Prince 2 Practitioner, Major Projects Leadership (MPLA), CISSP, CISM, CISA, SABSA, GDPR Practitioner, ISO27001 Lead Auditor, SANS GIAC, or equivalent.

• Extensive delivery experience of large programme/projects in both waterfall and agile disciplines, with a proven track record of delivering and embedding quality products, services, processes, and business change able to demonstrate iterative and continuous development delivery approach.
• Extensive hands-on experience in developing programme and project artefacts, with planning, organisation, and execution skillset (deliverable example: development of business cases; target operating models; benefitsrealisation; resource management; project plans and roadmaps; RAID; risking and optioning; and execution of plans/deliverables).​
• Ability to demonstrate large scale deliveries in one of the following areas: information security, data protection, IT/cloud infrastructure, DevOps, big data, business continuity/resilience, incident response or equivalent.
• Excellent communication, written and presentation skills, with the ability to develop effective visuals to communicate with senior stakeholders, including at Board level.
• Ability to shape complex data from varied sources into effective reporting, withworking knowledge of developing and generating management information (MI) data/statistics (, using Power BI, Tableau, etc; or willingness to learn the use of MI tools).

Desirable Criteria

• Held delivery roles in an Operational or DevOps delivery, in UK Government or large organisation.
• Knowledge of technology/cloud services, for example: AWS and/or Microsoft products (Azure, O365, SharePoint online).
• Experience in embedding Data Compliance using well known frameworks (examples: NCSC Cyber Assessment Framework (CAF), ICO Accountability Framework, ISO27001, NIST or equivalent).

Qualifications

Holds three or more from any of the following academic or professional qualification list, or equivalent (any combination):
Academic: Graduate or a postgraduate qualification in data science, statistics, programme management, computer science, information security, cyber, engineering or a related subject.
Professional: Agile practitioner, Certified Scrum Master, APMP, Prince 2 Practitioner, Major Projects Leadership (MPLA), CISSP, CISM, CISA, SABSA, GDPR Practitioner, ISO27001 Lead Auditor, SANS GIAC, or equivalent.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Delivering at Pace
• Communicating and Influencing

Benefits

• Learning and development tailored to your role.
• An environment with flexible working options.
• A culture encouraging inclusion and diversity.
• A Civil Service pension with an average employer contribution of 27%.

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

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