SO Business Analyst

East Kilbride, Manchester, Nottingham, Edinburgh, Newcastle, Bristol, Cardiff, Glasgow, Croydon, Leeds
£41,782 - £48,566 + benefits
10 Aug 2022
23 Aug 2022
Job Type
Contract Type

At HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve.

We want to maximise the potential of everyone who chooses to work for us and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role.

Are you a Project Delivery Professional looking to work on some of the biggest, most exciting and sophisticated projects in the UK?

Where it fits with your role, you'll have the opportunity to work from home for two days per week, or more where the business agrees.

This is a fast-paced environment, but we recognise the value of a work life balance for our people. You will not just be part of a team but a community that supports each other.

If you join us you will enjoy benefits of a generous Civil Service pension with an average employer contribution of 27%

Our Business Analysts play a crucial role in driving forward the ground-breaking change needed to achieve the future shape of HMRC and Tax administration on behalf of every citizen in the UK. This is an exciting opportunity to join our diverse Project Delivery community as we continue to earn our place as one of the best project delivery departments across Government.

Job description

As a Business Analyst, you will work on large, complex products or services, or across a number of products or services simultaneously. Additionally, you may manage other Business Analysts (BAs) within your functional area.

You will be responsible for:

- Investigating business situations; identifying and evaluating options for improving business systems; defining requirements; and ensuring the effective use of information systems in meeting the needs of the business.

- Ensuring outcomes are aligned with HMRC's vision and business strategy.

- Challenging constructively and acting as a critical friend to achieve solutions that are fit for purpose.

- Facilitating collaboration and leading effective communication with all stakeholders using modelling tools and techniques, through analysing insights. You will actively support development of business analysis best practice across the Project Delivery profession.


Successful candidates will be responsible for:

Requirements Engineering - Eliciting stakeholder needs and desires and developing them into an agreed-upon set of detailed requirements that can serve as a basis for all subsequent development activities.

Process Modelling Employ a range of tools and techniques to map As-Is and To-Be business processes.

Gap Analysis Evaluate a range of requirements against the present state (where we are) & the target state (where we want to be) identifying opportunities to develop the business requirements

Impact Analysis Work closely with the Business Change Manage, analysing and understanding the potential impact on the business

Stakeholder Management and Engagement Develop a full range of robust stakeholder relationships.

Assurance and Quality Apply recognised methodologies and quality gates.

Traceability Ensure the delivery of change is made against a fully auditable process and that key critical success factors are identified to enable/assist with testing and assurance.

Essential Criteria

Demonstrable experience of business analysis, including process modelling and impact analysis.

Desirable Criteria

A proven track record of working in a complex project environment

Ideally you will also have a recognised professional accreditation/qualification in business analysis, eg the BCS/ISEB International Diploma in Business Analysis


We'll assess you against these behaviours during the selection process:
  • Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:
  • Process Modelling
  • Impact Analysis


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.