Great career in compliance for the right individual with some office experience within FCA, legal, government, insurance or similar highly regulated environment. Excellent career opportunities. This role offers the opportunity for further study and qualifications. Key Responsibilities & Duties of the Compliance Assistant role: Undertake customer care telephone calls and record findings 2nd line monitoring of field force of Financial Advisers 2nd line monitoring of internal staff to ensure fair customer outcomes Assist team colleagues with follow up/investigation of areas of concern Identify at risk performers Identify customer vulnerability Liaise with Compliance team to achieve monitoring targets Assist Compliance team for reporting purposes Knowledge, Skills and Experience for the Compliance Assistant role: Understanding of Conduct Risk and Treating Customers Fairly (TCF) outcomes Ideally some experience within a highly regulated environment such as FCA, law, government, insurance or compliance Excellent communication skills both written and verbal Ability to identify customer vulnerability and to act appropriately Motivation and ability to develop Additional Information for the Compliance Assistant role: Full-time role 35 hours per week- start and finish times will vary depending on requirements Monday to Friday You will receive inhouse training on the products and services There will be opportunities for work related study and progression within this company As well as an opportunity to work with talented people, the company offers a competitive salary, life cover, pension scheme into which they will contribute up to 10% of total earnings and a performance based discretionary bonus scheme