Salary: £25,000 - £29,000

Location: Cambridge or Coventry (depending on where you live)

Contract: 6-month Fixed Term Contract 

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge. 

We have a number of opportunities to join us on a 6-month fixed term contract as a Compliance officer. In this important and varied role, you will co-ordinate the work of OCR's complaints system and support the work of other processes managed in the Compliance team.

About the role

As a Compliance Officer, you will be responsible for co-ordinating the complaints hub, maintaining schedules of work and records, providing accurate data and follow up to complaints, regulatory enquiries and compliance issues. You will support the training and development of staff working on the process.

You will be an essential part of the Compliance team as you develop new skills that enable you to support the team, recommending improvements and relevant actions that need to be taken to ensure smooth running of the complaints process. 

This is a varied role that offers an excellent opportunity to gain knowledge and skills in different areas. In addition to your work on complaints, you will support the OCR Safeguarding Officer in the logging of safeguarding referrals, process access arrangements and special consideration applications, assist in the processing of appeals and investigate and make decisions on issues of malpractice related to OCR qualifications in accordance with established procedures.

About you

You will be an excellent communicator, both written and verbal, with exceptional organisation skills.

Ideally, you will have experience of working in a regulated environment, with proven ability to prioritise tasks appropriately and experience of using your own judgement to make decisions.

You will have experience of working in a customer facing role, where you have given advice and guidance to customers and colleagues. This is a busy role, therefore the ability to work under pressure and to tight deadlines is key.

Experienced in supporting the administrative needs of a large organisation, you have strong attention to detail and will be comfortable working with a varied workload.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• Group personal pension scheme
• Discretionary annual bonus
• Life assurance up to 4 x annual salary
• Private medical and Permanent Health Insurance
• Green travel schemes
• 28 days annual leave plus bank holidays

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

Apply now!

This is a rolling campaign and interviews will be held whilst the advert is open. We reserve the right to close the campaign at any point, therefore please do not delay in submitting your application.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

“Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.”

This role is part of the OCR 'refer a friend' scheme. If you have been referred by an employee of Cambridge University Press & Assessment, please enter their name on the appropriate section during the application process. 

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.