The Role: AML & RG Specialist Netherlands-Hybrid

The mission of Player Sustainability is to promote a companywide “Build on Trust” and Sustainability priority culture and to ensure Kindred Group proactively designs and runs its operations on the basis of the mandatory requirements and standards to create a safe user experience and a reputable business

As an AML & RG Specialist, you will be part of one of the Player Risk Teams within the Player Sustainability department. These teams have adopted a comprehensive approach to customer risk assessment, which encompasses both Responsible Gambling (RG) and Anti-Money Laundering (AML) aspects. In essence, this role combines the responsibilities of an AML Officer and an RG Analyst. Your main focus will be on identifying and addressing concerning behaviour in order to establish and maintain a sustainable customer base. By actively monitoring for signs of money laundering and ensuring responsible gambling practices, you will play a crucial role in upholding Kindred Group's commitment to ethical and compliant business operations.

As this particular opportunity is within the Dutch Player Risk Team, any local market knowledge you bring to the role will be considered an advantage, although it is not an essential requirement. Kindred Group values diverse perspectives and welcomes individuals who can contribute with their expertise and insights to the team's efforts.

What you will do

• Ensure timely, efficient reporting of suspicious transactions (STR's) to relevant authorities on behalf of the MLRO 
• Keep up to date with money laundering and terrorist financing issues, including policies, regulations, industry best practice, criminal typologies and developing trends
• Assist in the ongoing tuning of our money laundering framework, including monitoring, detection, investigation and the client identification (KYC) process
• Identify and action customer compliance risk, and act according to documented processes with regards to account actioning, document requests and additional checks required
• Conduct customer risk assessments, including checks on customers' source of wealth, and take appropriate action to ensure that the customer maintains a sustainable level of spending
• Investigate customers detected on our RG and AML models, and take appropriate actions as per established processes – escalating to relevant Governance teams when appropriate 
• Ensure you are aware of any regulatory or market changes affecting your function, and that any casework is handled in compliance with regulatory standards and requirements 
• Liaise with external teams (i.e Customer Service) and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution
• Challenge established processes and drive initiatives to improve ways of working
• Provide training and support to new starters in the team or members from other teams/departments when necessary
• Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations
• Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
• Perform ad-hoc tasks as required by management
• Working hours 8:00am - 16:00pm any 5 days per week Monday to Sunday

Your Experience

• Customer-centric decision making
• Excellent written and verbal communication skills in English
• Strong problem-solving and analytical thinking skills
• Open to giving and receiving constructive feedback
• Good knowledge of Responsible Gaming, AML, and the iGaming industry as a whole
• Keen to share knowledge and help others grow
• A Team player
• Reliable and self-motivated
• Leads by example