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Shared Service Centre - Quality and Risk Manager

Liverpool, United Kingdom
Competitive + benefits
Closing date
12 Mar 2024

Job Details

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them.

We’ll broaden your horizons

Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. There’s real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you’re just starting out. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far.

We’ll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

The SSC Quality and Risk Manager (Assistant Manager Grade) is a new role to the BDO Shared Service Centre. This role brings the exciting opportunity to be a focal part of the build and development of an internal Quality and Risk Management (QRM) Team to support the SSC Executive Leadership Team ensure adherence to Quality, Risk and Compliance requirements.

Within this role you will provide leadership, guidance, and tools to help SSC Management and staff manage quality and risk matters. The SSC Quality and Risk Management (QRM) Team is an essential function required in response to increasing regulatory requirements and the needs of a growing operation and firm.

We are seeking a Manager to join the team to support in providing risk and quality support, and to carry out risk, quality monitoring and governance activities. The role encompasses the design and implementation of a small QRM team which, over time will consist of QRM Associates and the management of key quality and risk projects.

The role will involve working closely with the SSC Partner and Leadership Team, members of the BDO firmwide QRM Team, Ethics Team and other service line quality and risk specialists. The role will involve direct interaction with Partners and interaction with senior members of the firm. This role will also support the SSC in the delivery of the firm’s quality and risk management objectives.

The role would suit an organised, self-motivated and hardworking individual who has had relevant experience in a similar position with a strong understanding of quality and risk management in a professional services/financial service/BPO environment.

Duties and responsibilities:
  • Design, Management and monitoring the SSC Quality and Risk framework which is in development in response to the International Standard on Quality Management (ISQM1)
  • Supervising and line managing a small team of Associates
  • Managing key projects and change initiatives in the SSC QRM Team
  • Maintaining and testing of the Liverpool offices business continuity plan, ensuring regular testing and actions where required
  • Maintaining and testing of SSC risks and controls in line with firmwide risk management practice
  • Taking a leading role in ensuring the consistency of approach, tone and presentation of SSC communications, including policy documents, training and process documents and SSC content on the firm’s intranet (Insite)
  • Co-ordinating the compilation and publication of monthly and quarterly performance monitoring indicators and progress reports
  • Involvement in planning, scoping, testing and reviewing the operating effectiveness of processes and controls
  • Working with key stakeholders to recommend best in class controls and driving change throughout the processes
  • Proactively evaluate process and planned changes to identify and highlight potential risks and process/control recommendations
  • Identify and report on identified gaps and actions and evaluating the effectiveness of these actions

Competencies required:
  • Significant understanding of quality and risk management, controls and their application in the workplace including design, sufficiency, operating effectiveness, deficiencies, and recommendations
  • Business thinking: The ability to understand the firm’s and the SSC business strategy and goals and develop solutions aligned to these
  • Regulatory and risk management knowledge: Solid technical expertise in the areas of risk management, compliance and professional ethics are desirable
  • Communicating: Strong written and verbal communication skills coupled with strong interpersonal skills. Ability to communicate effectively and with credibility both internally and to external parties
  • Collaborating: The ability to build relationships across the firm and gain the confidence of colleagues and partners
  • Decision making - The ability to investigate and resolve problems and determine appropriate actions
  • Developing self and others: An interest in deepening your knowledge of the current regulatory environment and risk management processes. Energy and enthusiasm and a willingness to share your knowledge and experience with others
  • Innovating and change -The ability to develop ideas, challenging the status quo as appropriate and consult with others to produce viable solutions

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.



When the most ambitious, entrepreneurial, and high-growth businesses need accountancy advice, they turn to BDO. The work our Audit team does is essential, not just to BDO, but to the whole economy. Working across a variety of sectors, we verify the accuracy of our entrepreneurial businesses’ financial statements for stakeholders, including shareholders, governments, tax authorities, banks, and customers, ensuring the stability and authenticity of the financial market.

We’re as dedicated to helping our people succeed as we are our entrepreneurial businesses. We encourage an independent and entrepreneurial approach to everything our people do. You'll be supported to apply your style of working and use your initiative to solve problems in a way that achieves optimum outcomes and complements the team's abilities.

Flexibility is fundamental to the future of our operation and it’s a future we’re looking forward to. As we evolve to new ways of working, finding the balance of work and life – prioritising client results while learning lessons and finding advantages from disruptions. Our teams are dynamic and diverse by design. We see the value in everybody's unique experience and expertise – finding strength where they overlap and innovation where they differ.

As you’d expect we offer a competitive salary and first-class benefits package, but our people tell us it's the autonomy, variety and collaboration that really draws them in to build a career with us. We're offering you the opportunity to build on your skills and make your mark by making key decisions and delivering a real impact for entrepreneurial businesses.

Company info
55 Baker Street
United Kingdom

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