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Shared Service Centre - Business Performance Analyst

Liverpool, United Kingdom
Competitive + benefits
Closing date
3 Jul 2024

Job Details

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them.

We’ll broaden your horizons

Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. There’s real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you’re just starting out. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far.

We’ll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

Role Overview:

We are looking to recruit a Business Performance Lead Analyst (Senior Associate Grade) to join BDO’s Projects and MI team within the Shared Service Centre (SSC). This team is diverse in the role it plays and the areas it supports.


This will be a challenging and rewarding role where you will:

Service Management:

  • Interpret requirements for new builds and updates for existing reporting/analysis
  • Work towards streamlining operational processes and improving controls
  • Operations reporting - time entry, utilisation, internal volumetric and KPI/SLA reporting
  • Complete complex ad hoc data analysis requests for clients
  • Identify data issues and proactively seek appropriate resolutions
  • Day to day operational support (to arrange cover where appropriate, for example)
  • Undertaking root cause analysis
  • Create regular reports based on client requirements (Internal and external)
  • Support the Operational teams with relevant data and expert analysis as required
  • Produce and analyse large monthly MI data sets for multiple clients (Internal and external)
  • Awareness of latest trends/technology advancements
  • Promote the use of consistent definitions across the business and make sure that any core differences are highlighted and understood

Skills and experience required:

  • Creative approach to analytical challenges
  • Demonstrable ability to take a lead role within a small team and effectively manage internal relationships
  • Strong numerical and analytical skills. Able to effect interpret, analyse, and report on complex data
  • Experience of IT systems including MS Word, Excel, Outlook, and Teams
  • Experience working on interactive data visualisation software required
  • MS Power BI developer preferred
  • A team player who is willing to ask questions to ensure tasks are completed effectively, and willing to assist colleagues by sharing knowledge and expertise
  • Able to quickly build positive and effective relationships with internal and external stakeholders
  • Well organised with excellent time management skills
  • People management
  • Client centric
  • Credible and confident to interact with all stakeholders
  • Strong written communication skills
  • Strong people skills: empathetic and encouraging style to support colleagues and internal clients
  • Excellent time management, organisation, and prioritisation skills

Technical requirements and professional skills:


  • IT skills - strong working knowledge of MS Office/Office365 Suite
  • MS Fabric/Azure Databricks
  • ETL Methodology
  • PowerPoint

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.






When the most ambitious, entrepreneurial, and high-growth businesses need accountancy advice, they turn to BDO. The work our Audit team does is essential, not just to BDO, but to the whole economy. Working across a variety of sectors, we verify the accuracy of our entrepreneurial businesses’ financial statements for stakeholders, including shareholders, governments, tax authorities, banks, and customers, ensuring the stability and authenticity of the financial market.

We’re as dedicated to helping our people succeed as we are our entrepreneurial businesses. We encourage an independent and entrepreneurial approach to everything our people do. You'll be supported to apply your style of working and use your initiative to solve problems in a way that achieves optimum outcomes and complements the team's abilities.

Flexibility is fundamental to the future of our operation and it’s a future we’re looking forward to. As we evolve to new ways of working, finding the balance of work and life – prioritising client results while learning lessons and finding advantages from disruptions. Our teams are dynamic and diverse by design. We see the value in everybody's unique experience and expertise – finding strength where they overlap and innovation where they differ.

As you’d expect we offer a competitive salary and first-class benefits package, but our people tell us it's the autonomy, variety and collaboration that really draws them in to build a career with us. We're offering you the opportunity to build on your skills and make your mark by making key decisions and delivering a real impact for entrepreneurial businesses.

Company info
55 Baker Street

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