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Compliance and Quality Assurance Manager

Recruiter
Dementia UK
Location
Remote (UK) - with ad-hoc travel to Head Office in Aldgate
Salary
£47,000 - £52,000 + benefits
Closing date
21 Jun 2024

Job Details

Job title: Compliance and Quality Assurance Manager
Department: Governance, Compliance, and Risk
Location: Remote working, with travel to Head Office in Aldgate on ad-hoc basis
Closing date: 21st June 2024 at 10am


Background:

Every three minutes someone in the UK develops dementia; a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime – either by caring for someone with the condition, developing it ourselves, or both.

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.

Purpose of the job/About the role

Join Dementia UK as a Compliance and Quality Assurance Manager helping to champion effective compliance including finance, fundraising and clinical governance requirements. You will provide advice to colleagues on compliance matters and will ensure that we are run in a way that optimises efficiency and effectiveness.

As part of the Governance, Compliance and Risk team, you will drive the Charity’s Compliance and Quality Assurance agenda ensuring our services remain in line with our purpose, and ultimately supporting our commitment to beneficiaries, staff, and other stakeholders.

Working closely with Senior Management Team (SMT) colleagues, including the Head of Clinical Effectiveness you will attend relevant meetings, to ensure compliance and improvement at service level, supporting the implementation of quality improvement plans. You will undertake compliance checks and second line of defence audits, as part of the Charity’s Enterprise Risk Management framework. As well as conduct compliance audits on policies, processes, and procedures, overseeing the Dementia UK Complaints log, and collaborate with colleagues across the Charity to ensure effective complaint resolution.

The ideal candidate will be results-driven, analytical, and adept at problem-solving, with a passion for compliance, regulations, and quality assurance. You should have an understanding of risk management and prior experience in compliance, with a strong grasp of relevant charity requirements and regulations, including clinical, fundraising, and financial standards. A good understanding of health and social care systems, with experience in an NHS or healthcare setting, is also essential.

If this sounds like you, join us in making a difference in the lives of those affected by dementia.

Our Culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to achieve their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute and lead on our working groups around health and wellbeing, menopause, and equality, diversity and inclusion.

Dementia UK is proud to welcome everyone, we aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate differences and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application or to tell us you’re applying under the Disability Confident Scheme, please contact us.

Benefits:

  • Annual Leave: 33 days (plus eight bank holidays)
  • Enhanced maternity, paternity, adoption, and shared parental pay
  • Family friendly policies
  • 8% employer pension contribution (Aviva) or opportunity to continue NHS Pension
  • Free health cashback plan (Medicash) employee cover plus up to four dependent children)
  • 24/7 virtual GP access (UK registered), plus access to Best Doctors
  • Free confidential employee assistance programme (Health Assured)
  • Access to wellbeing app (healthy living tips and Bright TV )
  • Flexible working options; including hybrid working, flexible working patterns such as part-time, compressed hours and more*
  • Learning and development committed (bespoke training, LinkedIn Learning etc.)
  • Employee health and wellbeing committed (menopause friendly, disability confident employer etc.)

* Please note that any decision on flexible working is based on business needs

Company

Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible for as long as possible.

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