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Conduct Regulation Assurance Operations Manager

NFU Mutual
Stratford-upon-Avon, UK (Hybrid)
Up to £80,000 + 25% annual bonus + PMI + benefits package
Closing date
25 Jul 2024

Job Details

  • Join an award-winning company - including “Which?” Insurance Brand of the Year 2024 and Gallup’s Exceptional Place to Work 2024
  • Develop and execute a robust risk-based Conduct Regulation Assurance Plan which provides meaningful assurance to the Board
  • Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon

About the role

NFU Mutual is seeking a Conduct Regulation Assurance Operations Manager to join our dedicated second line conduct assurance team. In this pivotal role, you will work closely with the Head of Conduct Regulation (Assurance) to formulate and deliver an effective and agile risk-based Conduct Regulation Assurance Strategy. Your leadership will be instrumental in managing and coaching the Conduct Regulation Assurance Team to deliver the Annual Conduct Assurance Plan, to add value and provide assurance to the Board and senior management over key regulatory conduct risks and the delivery of good customer outcomes.

You will use your deep conduct regulatory knowledge to develop, monitor, and manage the delivery of the Conduct Regulation Assurance Operational Plan to meet annual targets. This includes overseeing the assurance process to ensure accuracy, consistency, and value addition in all outputs. You will assist in Board Risk Committee and other committee reporting, providing valuable management information and insights from assurance activities. Additionally, you will recommend and implement procedural enhancements to optimize assurance methodologies and increase efficiency.

Building strong, lasting relationships with the Compliance Department, Risk Division colleagues, business stakeholders and professional bodies will be essential to enhance the value of assurance work. You will also manage short-term projects and activities to meet specified standards and outcomes.

This role is based in our Tiddington Head Office, just outside Stratford-Upon-Avon. However, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 80% of your hours from home.  

About you

You’ll have a strong technical understanding of second line assurance/ third line audit, risk and compliance management. You are knowledgeable about the FCA Handbook and conduct regulation, and you have a good understanding of the FCA approach to both policy and supervision.

You’ll have proven project management skills, with the ability to work agilely and prioritise effectively. Experience in delivering operational business plans and demonstrable leadership skills is essential. You’ll also have a strong track record of building effective relationships with internal and external stakeholders and excellent communication skills, both verbal and written.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique.  We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:   

  • Salary of up to £80k depending on experience
  • Annual bonus (up to 25% of salary) 
  • Contributory pension scheme, up to 20%, including your 8% contribution
  • 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
  • A Family Friendly policy that helps you balance your work and family responsibilities
  • Private medical insurance + options to add family members
  • Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership – subject to T&Cs
  • Health and wellbeing plan - cashback for dentist, opticians, physio and more
  • Employee Volunteering - volunteer in the community for one day each year
  • Unlimited access to Refer a Friend £500 bonus scheme
  • Life Assurance cover of 4 x salary
  • Employee discounts of 15% on a range of NFU Mutual insurance policies. 

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being “a great place to work” and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024 and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. 

Closing date for applications: 25th July 2024.


One of the UK’s leading general insurance and financial services companies, NFU Mutual has been meeting our customers’ needs for over 100 years. 

Our employees are important to us. We empower and inspire them to perform, offer opportunities to grow and we recognise and reward their contribution. They are proud to work for a company that respects them and broader communities, and they trust us to be financially sustainable, so we are successful now, and in the future. 

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