Shared Service Centre - Quality and Risk Manager

Liverpool, United Kingdom
Competitive + benefits
19 Apr 2024
19 May 2024
Risk, Risk Management
Full Time
Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them.

We’ll broaden your horizons

Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you’ll have the chance to work on exciting projects and develop your skillset. There’s real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you’re just starting out. If you want to work on important projects and explore your potential, we’ll give you the friendly, supportive working environment to go far.

We’ll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

This new role of SSC Quality and Risk Manager is an exciting opportunity to develop and shape a Quality and Risk Management (QRM) Team within the BDO SSC. Supporting the SSC Executive Leadership Team (ELT), you will ensure adherence to Quality, Risk and Compliance requirements and the delivery of the firm’s quality and risk management objectives within the SSC. You will provide leadership, guidance and tools to help SSC Management and staff manage quality and risk.

The SSC QRM Team is an essential function in response to increasing regulatory requirements and the needs of a growing operation. This role will involve working closely with the SSC Partner and ELT, members of the BDO firmwide QRM Team, Ethics Team and other service line quality and risk specialists. The role will involve direct interaction with Partners and interaction with senior members of the firm.

This role encompasses the management of a small team of QRM Associates and the management of key quality and risk projects. It would suit an organised and self-motivated individual who preferably has demonstrable experience in rolling-out a Quality function within a regulated environment along with a strong understanding of governance and risk management.

  • Implement and lead a systematic approach to quality, risk management and governance across the SSC, facilitating information exchange between the SSC and the wider firm, working with key stakeholders to recommend best in class controls and drive change.
  • Support the SSC Head of Compliance and Risk Operations in the design, implementation and management of the SSC Quality and Risk framework in response to the International Standard on Quality Management (ISQM1) and ISO27001 initiatives, identify and mitigate significant risks, make control recommendations, monitoring and reporting on identified gaps and actions to evaluate the effectiveness of these actions.
  • Establish the SSC’s Quality and Risk Management team, leading key projects and change initiatives and ensuring requests for advice and support from the ELT, management and staff across the SSC are triaged, assigned to appropriate team members, tracked to a successful resolution and ensure required changes are reflected in updated policies, training or guidance where appropriate.
  • Lead planning, scoping, testing and reviewing the operating effectiveness of processes and controls to provide assurance processes are being actioned as prescribed.
  • Co-ordinate the compilation and publication of periodic performance monitoring indicators and progress reports.
  • Maintain and periodically test the Liverpool offices business continuity plan, ensuring regular testing and actions completed where required, working cross-functionally to contribute to RHIZA (BDO’s integrated risk and assurance platform).
  • Lead the firm wide annual declaration exercise within the SSC, ensuring all declarations are completed within deadline.
  • Own consistency of approach, tone and presentation of SSC QRM communications, including policy documents, training and process documents and SSC QRM content on the firm’s intranet (Insite).
  • People Manage a small team of QRM Associates, providing leadership and support as needed, managing their performance by establishing clear, measurable objectives, on-going feedback and periodic reviews.

  • Demonstrable experience promoting a culture of continuous quality improvement and significant understanding of quality and risk management, controls, their application in the workplace and operating effectiveness.
  • Regulatory and risk management knowledge: Solid understanding in the areas of risk management, compliance and professional ethics.
  • Business thinking: The ability to understand the SSC’s business strategy and goals and develop aligned quality and risk management solutions.
  • Communicating: Strong written and verbal communication skills coupled with excellent interpersonal skills. Ability to communicate effectively, and with credibility, both internally and to external parties.
  • Collaborating: The ability to build relationships across the firm and gain the confidence of colleagues and Partners.
  • Decision making: The ability to investigate and resolve problems and determine appropriate actions.
  • Developing self and others: An interest in deepening your knowledge of the current regulatory environment and risk management processes. Energy and enthusiasm and a willingness to share your knowledge and experience with others.
  • Innovating and change: The ability to develop ideas, challenging the status quo as appropriate and consult with others to produce viable solutions.
  • Beneficial experience could include operational management, people management, working in a regulated environment, introduction of a new quality and/or risk management function and an understanding of the principles and practice of risk management.

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.